Markup question

[Kay/NC]

Thanks for your experienced insight. This exactly supports my position...SiL called and gave them correct model ID. The owner wanted 35 % resticking charge, plus about $20 for UPS...which was ridiculous to us, because the wrong order was their fault.

We are probably not anyone's " biggest" customer, but given that, we try to be their " best". Pay as soon as the bill arrives, maintain adequate manuals so we are literally on the same page with the guy at the parts desk, accept mistakes if/ when we make them. We exoect the dealer to do the same.

My SIL is a professional mechanic by training. He knows how to spec parts. It isn't that we got the wrong part...just the right part fir the wrong baler. That was the dealer's fault.

I am looking forward to establishing a new dealer relationship.

[k-289]

I think we will witness the changing of the guard sort of speak as for the old school  ''' dealership thing ''' - online is coming down the pipe - careful what we wish for --- Stocking mega  $$$$ worth of parts and hoping some one walks thru the door ?

[Kay/NC]

A good parts guy in a brick-and-mortar dealership will, I think, always have a place. That said, it is tempting to purchase a baler actuator for $500 online, v $1100 in the store.

We have largely turned to an online service for appliance repair parts, though. Not a small issue, with the equivalent of eight houses, between the farm office, commercial and residential rentals, and our two homes, to keep running. With two-day delivery most times, and resources like Youtube videos to assist DIY repairs, it helps avoid the often weeks-long wait for a service call from Sears.

The world is changing in many ways. Some of them are even good!